Hiring a pro, without the guesswork

The same seven steps work whether the job is a dripping tap or a new roof.

1. 1

   Write down what "done" looks like

   Before you call anyone, describe the finished result in a sentence or two. Vague scope is the single biggest cause of a quote that moves later.

2. 2

   Get three quotes, not one

   Three is enough to see the shape of the market without dragging the job out. One quote tells you nothing about whether it is fair.

3. 3

   Make sure the quotes cover the same job

   A cheaper quote is often a smaller job. Check materials, disposal, making good afterwards, and who supplies what.

4. 4

   Check licensing and insurance yourself

   Requirements vary by state and trade. Ask for the licence number and verify it with your state board — do not rely on a badge on any directory, including this one.

5. 5

   Ask for references for the same kind of work

   A great bathroom fitter is not automatically a great roofer. Ask for two recent jobs like yours.

6. 6

   Agree payment stages in writing

   A deposit is normal; paying in full up front is not. Tie payments to milestones you can actually see.

7. 7

   Keep a written record

   Email a short summary after any phone conversation about scope or price. It costs nothing and settles most disputes before they start.