Privacy Policy

This Privacy Policy explains how OLUM LLC, doing business as Fixerlane, a New Mexico limited liability company ("Fixerlane," "we," "us," or "our") collects, uses, shares, and protects personal information when you use fixerlane.com, the Fixerlane mobile apps, and our related services (together, the "Services"). It also explains the choices and rights you have.

1. Who we are and what this policy covers#

Fixerlane is operated by OLUM LLC, doing business as Fixerlane, a New Mexico limited liability company located at 8206 Louisiana Blvd NE, Ste A #8845, Albuquerque, New Mexico 87113, United States. The Fixerlane mobile apps are published on Google Play and the Apple App Store under the developer name inParlor Technologies, which makes them available on behalf of OLUM LLC; this policy covers the personal information collected through the apps, and OLUM LLC is responsible for it. If the operation of the Services moves to an affiliated or successor company, we will update this policy and tell you, and that company will be bound by it. The Services are intended for people and businesses in the United States.

This policy applies to personal information we process through:

• The public directory of home-service businesses at fixerlane.com and in our apps.
• Customer features, including accounts, search, service requests and bookings, marketplace job posts, messaging with pros, quote approvals and electronic signatures, invoice payments, and reviews.
• Pro features, the business software pros use to manage clients, jobs, visits, schedules, routes, time tracking, photos, notes, quotes, invoices, payments, client communications, automations, reports, and AI-assisted drafting.
• Our websites, mobile apps, emails, text messages, and customer support, and any other place that links to this policy.

"Personal information" means information that identifies, relates to, or could reasonably be linked with a particular person or household. Different laws use different terms, such as "personal data." We use "personal information" to cover all of them. It does not include de-identified or aggregated information that can't reasonably be linked back to you. We keep such information in de-identified form, we do not attempt to re-identify it except as the law allows, and we require anyone we share it with to do the same.

This policy does not cover:

• How a pro handles your information outside Fixerlane, or under the pro's own privacy policy. See Section 2.
• Third-party websites, apps, or services that we link to or that you connect to Fixerlane. See Section 22.
• Information about our own employees and job applicants, which is covered by separate notices.

Your use of the Services is also governed by our Terms of Service.

2. Our role: when Fixerlane decides and when a pro decides#

Fixerlane plays two different roles, and the role determines who is responsible for your information and who you should contact.

2.1 When Fixerlane is responsible#

For most of the Services, Fixerlane decides why and how personal information is used. Under state privacy laws we are the "business" or "controller." This includes:

• Your Fixerlane account, whether you are a customer or a pro.
• The public directory and the business information in it.
• Searches, service requests, bookings, and marketplace job posts that customers submit through the Fixerlane marketplace.
• Messages and payments exchanged through the Fixerlane marketplace.
• Our websites, apps, marketing, analytics, and support.

This policy describes those practices in full.

2.2 When a pro is responsible and Fixerlane is their service provider#

Pros use Fixerlane's business software to keep records about their own clients. These records can include client names, contact details, service addresses, property details, job history, visit notes and photos, quotes, invoices, payment status, and the text messages and emails the pro sends to those clients. The pro decides what to collect about their clients and how to use it. For that information:

• The pro is the "business" or "controller." Fixerlane is the pro's "service provider" or "processor."
• We process that information only to provide the Services to the pro and as our agreement with the pro allows. We also use it for legally permitted operational purposes, such as security, fraud prevention, debugging, and complying with law. We do not sell or share it, we do not use it for our own advertising or marketing, and we do not combine it with other information to build profiles of the pro's clients.
• The pro is responsible for giving their clients any required privacy notices, having a lawful basis for collecting the information, and obtaining any consents the law requires. This includes consent to receive text messages from the pro.
• If you are a pro's client, send requests to access, correct, or delete that information, and questions about how it is used, to the pro directly. If you contact us instead, we will tell you which pro to contact where we can, pass your request to that pro, and help the pro respond as our agreement requires. We may not be able to act on the request ourselves without the pro's instructions.

The same framework applies to information a pro enters about their own staff and crew members, such as schedules, time tracking, and clock-in location. The pro, as employer, is responsible for that information, and Fixerlane processes it on the pro's behalf.

2.3 When both roles apply#

One person can have information in both roles. Suppose you find a pro in the directory, book them through the Fixerlane marketplace, and the pro then adds you as a client in their Fixerlane business account. Your marketplace account and booking are covered by Section 2.1. The pro's client record about you is covered by Section 2.2. When you contact or book a pro through Fixerlane, we share your request with that pro (see Section 5), and the pro may then keep it in their own records.

3. Information we collect#

We collect information from four main sources: (A) from you, (B) automatically when you use the Services, (C) from third parties and public sources, and (D) from pros about their own clients. The tables in Section 18 group this information into the categories California law uses.

3.1 Information you give us#

Account and profile information (all users). Your name, email address, phone number (optional), password, and profile photo. If you turn on multi-factor authentication, we also store the details needed for it, such as your authenticator-app setup and recovery codes, in protected form. We also keep your account settings and communication preferences.

Customers. When you use customer features, we collect:

• Search and location inputs, such as a ZIP code, city, address, or service category you enter.
• Service requests and bookings, including the service you need, the job address, preferred dates and times, property details (for example, home size or access instructions), and any other details you provide.
• Marketplace job posts, including descriptions, budgets, timing, and the photos you upload.
• Messages with pros, including text, photos, attachments, and voice notes you send through the Services.
• Quote approvals and electronic signatures, including your typed or drawn signature (for example, a signature captured on a pro's device at the job), your name, the date and time, and related technical details such as IP address. We collect these to record that you approved the quote.
• Payment information when you pay an invoice or deposit. This is collected and processed by our payment processor (see Section 11).
• Reviews and ratings you write about pros, including any photos you add, and the replies pros post to them.
• What you ask Fixerlane AI and support chat, including voice commands you record for the assistant, your conversations with it, and any report you make about an AI answer (see Section 9).
• Reports and blocks, including what you report, the reason and any note you add, and who you block.

Pros. When you create or use a pro account, we collect:

• Business information, such as your business name, trade or category, service area, business address, phone, website, hours, license or insurance details you choose to provide, logo, photos, and description.
• Listing-claim and verification information, which you give us to show that you are authorized to manage a business listing. This includes your name, email address, phone number (optional), your relationship to the business, any note you add, and the IP address and browser details of the device you submit the claim from. Our team reviews claims and may contact the business using the contact details it has published, or ask you for other reasonable proof of your connection to the business.
• Verification documents you upload to verify your business or earn a badge, such as a business registration, trade license, certificate of insurance, photo ID, or background check report, and the details on them (for example the business's legal name, registration or license number, state, and dates). Business registrations, trade licenses, and insurance certificates are read by AI to check them against your listing (see Section 9). Photo IDs and background check reports are reviewed only by our team and their files are deleted once reviewed.
• Team information, such as the names, contact details, roles, and permissions of team members you invite.
• Business records you enter or upload, such as clients, jobs, visits, schedules, notes, photos, quotes, invoices, payments, time entries, automations, and reports. Information about your clients is handled as described in Section 2.2.
• Payout information that our payment processor needs to set up payments to you, such as bank account details, tax identification numbers, and identity-verification details. You enter these directly with the payment processor. We do not receive or store your bank account number or tax identification number from that process; we receive only the status of your payout account.
• Business tax identifier (optional). If you choose to add a business tax or registration number to your settings so that it prints on your quotes and invoices, we store it for that purpose.
• Subscription and billing information for your Fixerlane plan, if applicable.

Communications with us. When you contact support, take part in a survey, or otherwise communicate with us, we collect the content of the communication and your contact details.

Directory requests. When you ask us to claim, correct, or remove a listing, or to opt out, we collect your name, contact details, your relationship to the business, and the details of your request.

3.2 Information collected automatically#

Device and usage information. When you use our websites and apps, we collect:

• IP address
• Device type and model
• Operating system and version
• Browser type
• App version
• Language and time zone settings
• Device identifiers and a random visit identifier (we do not collect advertising identifiers)
• Pages and screens viewed
• Features used, searches, and links clicked
• Referring and exit pages
• Dates, times, and length of sessions
• Crash reports and performance data (our apps are set up so that crash reports do not include your name, email, or other account details by default)

Approximate location. We infer a general location, such as city or region, from your IP address or from the ZIP code you enter. We use it to show relevant results near you.

Precise geolocation (with your permission). If you allow it in your device settings, our apps read your device's precise location only while the app is in use and only when you use a feature that needs it. We use it to show pros near you, for visit maps and directions, to estimate arrival times when a pro sends an "on my way" notice, and, for pros and their crews, to record the location at the moment a team member clocks in or clocks out. Apart from team location tracking (below), our apps do not request background location access and do not track location between those moments. See Section 7.

Team location tracking (only if a business owner turns it on). A business owner can turn on location tracking for their team. When it is on, the Fixerlane app on a team member's phone records the phone's precise location at intervals while that team member is clocked in, including while the app is in the background, and stops when they clock out. This needs the team member to allow location access on their phone, including background ("Always") access where the phone asks for it. We use the points to show the business owner and admins where the team is, to estimate arrival times at visits, and to work out mileage. Points are deleted after 90 days. See Section 7.

Cookies and similar technologies. We use browser storage and similar technologies to run the Services, remember your choices, and measure use of our website with our own first-party analytics. We do not use advertising cookies or third-party advertising pixels. See Section 8.

Push notification tokens. Where we offer push notifications and you allow them, we collect a device token, the device platform, app version, and language so we can send you notifications.

Offline storage on your device. To let you keep working without a connection, our mobile apps keep a copy of some of your account's information on your device, such as your schedule, jobs, client details, and saved drafts, along with changes waiting to be sent. When you reconnect, changes sync with the Services. Signing out deletes this copy from the device (the app warns you first if changes have not yet been sent), and deleting the app removes it too. Your sign-in session is kept in your device's secure storage. Anyone with access to your unlocked device may be able to see information in the app, so protect your device with a passcode.

Microphone and camera. With your permission, our apps use your device's camera, photo library, and microphone so that you can take or attach photos and record voice notes. The microphone records only while you hold the record button. We collect only the photos and recordings you choose to send or save. Photos can contain embedded details such as the time and place they were taken; remove them before uploading if you prefer.

3.3 Information from third parties and public sources#

Publicly available business information. To build our directory, we compile information about home-service businesses from publicly available sources. These are public sources, including the businesses' own websites. The information includes business names, owner or contact names that businesses publish, city, state, and ZIP code, phone numbers and email addresses that businesses publish, websites, hours of operation, service categories, years in business, team size, payment methods accepted, summary rating information published by those sources (which we do not currently display), and logos. We do not collect street addresses for these listings. Some listing descriptions and images are written or chosen by us rather than taken from those sources. For sole proprietors and small businesses, some of this information may also relate to an individual. See Section 12.

Data and service providers. We may receive information from:

• Public reference data, such as government geographic data used to turn ZIP codes and addresses into approximate map locations.
• Crash-reporting and diagnostics providers.
• Security and fraud-prevention providers, where we use them.

Payment processor. We receive confirmations of payment status, payout-account status, and related transaction information, which may include limited card details such as the card brand, last four digits, expiration date, and billing details.

Connected services. You can choose to sign in with, or connect, accounts you hold with other services. We only receive what you authorize that service to share, we use it only to provide the feature you turned on, and you can disconnect at any time from the pro console's settings (and, for most services, from the other service's own settings). When you disconnect, we stop using the connection and delete the access we were given; records already created in Fixerlane (such as a message you received) stay part of your Fixerlane records until you or the pro delete them.

• Sign in with Google. Your name, email address, profile picture, and a Google account identifier, used to create and sign in to your Fixerlane account.
• Google Calendar (each team member connects their own). We add a separate "Fixerlane" calendar to your Google account and keep your Fixerlane visits in it. From the calendars you choose, we read only the start and end times of busy periods — never the event titles, descriptions, locations, or attendees — so that online booking does not offer times when you are busy. If you move a visit in the Fixerlane calendar, we update the visit in Fixerlane.
• Gmail or Google Workspace. Permission to send email only. Quotes, invoices, reminders, and messages you send to your own clients go out from your own address and appear in your Sent folder. We cannot read, search, change, or delete any email in your mailbox.
• Payment processor (Stripe). See "Payment processor" above and Section 11.

We do not sell information received from connected services, we do not use it for advertising, and we do not use it to train AI models. Fixerlane's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Other users. We receive information about you from other users. Examples include a pro who invites you to their team, a pro who adds you as a client or sends you a quote or invoice through Fixerlane, and a customer who sends your business a request.

3.4 Information pros provide about their clients#

As described in Section 2.2, pros enter and upload information about their own clients. This includes names, contact details, service and billing addresses, property details, job and visit history, photos, notes, quotes, invoices, payments, and message history. We process this information as the pro's service provider.

Additional contacts. A pro can add more than one contact person to a client, such as a spouse, a tenant, a property manager, or someone in a client's accounts department, with each person's name, role, email address, and phone number, and choose which of them receive quotes, invoices, and other messages. We process these contacts' details as the pro's service provider, in the same way as the client's own. If you are listed as a contact and want to be removed or to stop receiving messages, contact the pro, or tell us and we will pass your request on.

3.5 Information collected through a pro's website forms and chat#

A pro can add Fixerlane request and booking forms, a booking button, or a chat bubble to the pro's own website. When you use one of them, we collect what you enter, such as your name, email address, phone number, address, the details and photos of the job, your answers to the pro's questions, and the messages you send in the chat, together with the address of the page you were on, the page that referred you, any campaign tags in the link (see Section 8), and technical details such as your IP address and browser. We deliver this to the pro, who decides how it is used; for this information Fixerlane acts as the pro's service provider (Section 2.2). The pro's own website, and its own privacy notice and cookies, are the pro's responsibility and are not covered by this policy.

3.6 Receipt photos and receipt scanning#

When a pro or team member photographs a receipt in our app, the receipt's text is read on the phone itself; the photo is not sent to an AI provider for that. If the business owner has allowed AI, the text that was read is sent to our AI providers to fill in the expense (amount, vendor, date, and description), and the person checks it before saving (see Section 9). The photo is stored with the expense in the pro's records. Receipts can show names, card brands and the last digits of card numbers, and addresses; we process them as the pro's service provider.

4. How we use information#

We use personal information for the following purposes:

To provide and operate the Services

• Create and manage accounts, including sign-in, multi-factor authentication, and account recovery.
• Run the directory, show search results, and show listings relevant to your location and needs.
• Deliver service requests, booking requests, and job posts to the pros you choose or to pros who serve your area and category.
• Enable messaging, including photos and voice notes, between customers and pros.
• Present quotes, record approvals and electronic signatures, generate invoices, and process payments through our payment processor.
• Provide the pro business tools: scheduling, maps and routes, time tracking, client communications, automations, reports, and syncing across devices, including offline use.
• Publish reviews and ratings, and the replies pros post to them.
• Send transactional messages, such as confirmations, reminders, receipts, security alerts, and account notices.

To support and communicate with you

• Respond to questions, requests, and complaints, and provide customer support.
• Send service updates and administrative messages.
• Send marketing and promotional messages where the law allows, with your consent where the law requires it. You can opt out at any time (see Section 10).

To maintain safety, security, and integrity

• Verify identities and business ownership, including for listing claims.
• Detect, prevent, and respond to fraud, spam, abuse, security incidents, and harmful or illegal activity.
• Enforce our Terms of Service and other policies. To do this, and to keep users safe, prevent fraud, and provide support, we (and service providers acting for us) may review or scan messages, attachments, and other content sent through the Services, for example when content is reported to us or when we investigate suspected fraud or abuse. By using our messaging features you acknowledge this.
• Check content before others see it. Reviews and review replies, job posts, offers, messages between customers and pros, and listing and profile text you write (and photos added to reviews and job posts) are checked automatically for objectionable content using OpenAI's moderation service. A post that may break our community rules is held until a person at Fixerlane reviews it, and a message that clearly breaks them is not delivered. People, not the automated check, decide what is removed and whether an account is restricted (see our Terms of Service).
• Protect the rights, property, and safety of our users, Fixerlane, and others.

To improve and develop the Services

• Understand how the Services are used, measure performance, fix problems, and test and build new features.
• Keep directory information accurate, complete, and current.
• Create de-identified or aggregated information, such as statistics about service demand by region.

To provide AI features

• Answer your questions, propose actions for you to confirm, transcribe your voice commands, read answers aloud, draft text, answer support questions, and read receipts emailed to a business's expense inbox, when you use AI features (see Section 9).

To measure our own marketing

• Understand, with our first-party analytics, which pages and campaigns bring people to Fixerlane (for example, from the referring page or campaign tags in a link). We do not use your information to show you ads on other sites (see Sections 6 and 8).

For legal and compliance purposes

• Comply with laws, regulations, legal process, and requests from government authorities.
• Keep records of consent and opt-outs.
• Handle privacy requests.
• Establish, exercise, or defend legal claims.

With your consent or at your direction

• For any other purpose we describe to you when we collect the information, or with your consent.

We will not use personal information for purposes that are materially different from, or incompatible with, those listed here without first giving you notice and, where required, getting your consent.

5. How we share information#

We share personal information in the following situations.

Between customers and pros, when you choose to connect.

• When you, as a customer, contact, request a quote from, book, or message a pro, or post a job to the marketplace, we share the information needed to respond. This includes your name, contact details, job details and address, photos, messages, and voice notes. Job posts: a job post you publish to the marketplace is visible to pros who have claimed their listing, whose trade matches the job, and whose service area covers your ZIP code (or who are nearby). Those pros see the post's title and details, ZIP code, timing, budget, photos, and approximate distance, but not your name, contact details, or street address. When you choose to hire a pro from a post, we share your name, email, phone, ZIP code, and the post's photos with that pro. Once a pro receives your information, the pro may use it in their own business records as described in Section 2.3.
• When you, as a pro, respond to a customer, send a quote or invoice, or appear in the directory, the customer sees your business information, your messages, and your quotes and invoices.

Publicly, when content is meant to be public. Directory listings and pro profiles are visible to anyone who uses the Services and may be indexed by search engines. Published reviews show the reviewer's display name (such as first name and last initial), the rating, the text, any photos, a short description of the work, and the pro's reply, not the reviewer's contact details.

A word of caution. Other users can see and keep what you send them, such as messages, photos, voice notes, and your contact details once you share them with a pro. We cannot control how other users use that information after you share it, so share only what is needed for the job.

Within a pro's team. Information in a pro's business account is visible to the team members that the account owner authorizes, according to the permissions the owner sets.

With service providers. We use service providers who process personal information on our behalf and under terms that limit their use of it. By category, they include:

• Technology service providers that help us operate, store, secure, and deliver the Services
• Our payment processor
• Email delivery providers
• Push notification services
• AI service providers, OpenAI and Anthropic (for AI features you choose to use, OpenAI for automated content checks, and Anthropic for checking verification documents; see Section 9)
• Crash-reporting and diagnostics providers
• Security and fraud-prevention providers
• Professional advisers, such as lawyers, accountants, and auditors

With our payment processor. When you pay or receive payments, our payment processor collects and processes your payment information under its own terms and privacy policy (see Section 11).

We do not disclose information to advertising partners. See Section 6.

For legal reasons and to protect safety. We may disclose information if we believe in good faith that it is reasonably necessary to:

• Comply with law, regulation, subpoena, court order, or other legal process, or with a lawful request from a government authority.
• Enforce our agreements and policies.
• Detect or prevent fraud, security, or technical problems.
• Protect the rights, property, or safety of Fixerlane, our users, or the public.

In business transfers. If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of assets, or similar transaction, personal information may be transferred as part of that transaction. The recipient would be bound by this policy, or by one that is at least as protective, and we will give any notice the law requires.

With affiliates. We may share information with companies under common ownership or control with Fixerlane. They will use it only in ways consistent with this policy.

With your consent or at your direction. For example, when you ask us to connect to a third-party service, or when you choose to share content.

De-identified and aggregated information. We may share information that no longer identifies you, such as statistics about service demand.

We do not share mobile phone numbers or text-messaging opt-in data with third parties or affiliates for their own marketing or promotional purposes. See Section 10.

6. Sale, sharing, and targeted advertising#

We do not sell personal information, and we do not "share" it for cross-context behavioral advertising or use it for targeted advertising. We do not sell or rent our customer lists, the directory's contact information, or information that pros store about their clients, and we do not license directory data to others.

Some state privacy laws define "sale," "sharing," and "targeted advertising" broadly enough to cover advertising cookies and pixels that let third parties track you across websites. We do not currently use advertising cookies, third-party advertising pixels, or advertising identifiers on our website or in our apps. Our website analytics are first-party: they are collected and kept by Fixerlane, not by an advertising or analytics company.

In the past 12 months, we have not sold or shared any category of personal information, as the CCPA defines those terms, and we have not processed personal data for targeted advertising.

Your choices, even so:

• Opt out: You can record an opt-out at Do Not Sell or Share My Personal Information. Your choice is stored on the browser and device you use, and it also switches off our first-party website analytics on that browser. If you clear your browser storage or use another browser or device, you may need to opt out again. If you email [email protected], we will also record the opt-out against your account. If we ever begin any activity that counts as a sale, sharing, or targeted advertising, we will update this policy first and apply your recorded opt-out.
• Global Privacy Control (GPC): If your browser or extension sends a GPC signal, we treat it as a valid request to opt out of sale, sharing, and targeted advertising for that browser, and we switch off our first-party website analytics for it. You do not need to do anything else.
• Do Not Track: Browser "Do Not Track" signals have no common industry standard, so we don't respond to them separately. We do honor GPC as described above.

What we don't do:

• We do not sell or share sensitive personal information, including precise geolocation.
• We do not use information that pros enter about their clients for our own advertising, and we do not sell or share it.
• We do not knowingly sell or share the personal information of consumers under 16.
• We do not allow any advertising company to use information from inside our apps or logged-in areas (such as messages, job details, or client records).

7. Sensitive information and precise geolocation#

Some information we process is treated as "sensitive" under certain state laws:

Consent for precise geolocation. We collect precise geolocation only after you grant permission through your device's operating system prompt. Where state law requires opt-in consent to process sensitive information, we get that consent before collecting it. You can withdraw consent at any time by turning off location access for the Fixerlane app in your device settings. The Services will still work, but location-based features such as routes, "near me" results, and location-stamped clock-in will not. You can still enter a ZIP code or address manually.

Crew clock-in and time tracking. When a team member clocks in or out in our app and has allowed location access, the app records the device's location at that moment and attaches it to the time entry. Unless the business owner has turned on team location tracking (below), the app does not record location during a shift between those moments, does not track location when the team member is clocked out, and does not request background location access. The pro, as employer, decides whether its team uses the time-tracking features and is responsible for giving team members any required notice and getting any required consent. Team members can also control location permission in their device settings.

Team location tracking. Team location tracking is off unless a business owner turns it on. When it is on:

• When: the app records a team member's precise location only while that team member is clocked in. It stops when they clock out, and it never records location while they are clocked out. Because a phone is often in a pocket with the app closed, this uses background location access, which the team member's phone asks them to allow.
• Who sees it: only the business's owner and admins. Other team members, customers, and the public cannot see it. Fixerlane staff access it only to provide support at the business's request, for security, or as the law requires.
• How long: location points are deleted after 90 days. A location attached to a record the business keeps, such as a clock-in location or the mileage worked out from a trip, stays with that record (Section 14).
• What for: showing the owner and admins where the team is, estimating arrival times at visits, working out mileage, and the business's time records. We do not use it for advertising, we do not sell or share it, and we do not use it to build profiles.
• The employer's duties: the business owner is responsible for telling team members, before tracking starts, that their location is recorded while they are clocked in, why, who can see it, and how long it is kept, and for getting any consent and giving any written notice the law where they work requires. We process the data on the business's behalf (Section 2.2).
• Your control: a team member can see in the app when tracking is on and can turn off location access for the Fixerlane app in their phone's settings; features that depend on it will then not work for them. Questions about how an employer uses tracking should go to the employer.

Limited use of sensitive information. We use and disclose sensitive personal information only for purposes that the CCPA and its regulations allow without offering a "right to limit." These purposes include providing the Services you request, security and integrity, preventing fraud, and complying with law. We do not use sensitive information to infer characteristics about you, for advertising, or to build profiles. Because of this, we do not display a separate "Limit the Use of My Sensitive Personal Information" link. If our practices change, we will update this policy and provide that option.

We do not intentionally collect information about racial or ethnic origin, religious beliefs, health or medical conditions, sex life or sexual orientation, citizenship or immigration status, genetic or biometric data, or union membership. Please don't include this kind of information in job posts, messages, notes, reviews, or photos unless it is necessary. Voice notes sent in messages are stored and delivered as recordings. We do not transcribe them. Voice commands you record for Fixerlane AI are different: they are sent to our AI provider to be turned into text (see Section 9). We do not use any recording to identify you by your voice.

8. Cookies and similar technologies#

Our website and apps use browser storage (such as local storage and session storage), small files, and similar technologies. The table below describes them by purpose.

We do not use advertising cookies, third-party advertising pixels, cross-site tracking, or advertising identifiers. If that ever changes, we will update this policy first, and your opt-out and GPC signal will apply.

Campaign tags on a pro's booking links. A pro can add campaign tags (such as utm_source, utm_medium, and utm_campaign) to links to its booking page, request forms, or website forms, for example to see which of its advertisements brought a request. When you arrive through such a link and send a request or booking, we store those tags with it and show them to that pro. They describe the link you followed, not you; we do not use them to follow you across other websites, and we do not combine them with information from other sites.

Your choices:

• On our website: Use the opt-out control at /privacy/do-not-sell or send a GPC signal. You can also block or delete cookies and site data in your browser settings. If you block all of them, some parts of the Services may not work.
• In our mobile apps: Our apps do not track you across other companies' apps and websites, so they do not show the iOS App Tracking Transparency prompt. If we ever wanted to do so, we would ask your permission first. You can control location, camera, microphone, photos, and notification permissions in your device settings.

9. AI features#

Some Fixerlane features use artificial intelligence (AI). They are optional, and we ask your permission before you use them for the first time.

What the AI features are.

• Fixerlane AI (the assistant), for pros and their teams. You ask a question in the app or the pro console, by typing or by voice. To answer, the assistant looks up the business records it needs, limited to what your role on the team lets you see, such as clients, jobs, visits, quotes, invoices, and the schedule. It can also propose changes, such as a draft quote or a message to a client. Nothing changes in your business, and nothing is sent, until you confirm it. Your conversations are saved in your account so you can come back to them.
• Voice commands and read-aloud. When you speak to the assistant, your recording is sent to our AI provider to be turned into text. If you ask the assistant to read an answer aloud, the answer's text is sent to our AI provider to be turned into speech. Voice notes sent in messages between customers and pros are not transcribed.
• Support chat. Anyone signed in can ask our AI support assistant a question. It answers from our help content and a few facts about your own account (such as your name, whether your email is confirmed, and, for a business owner or admin, your plan and setup status). It does not see your clients' records. When it cannot help, it gives you our support email.
• AI writing help. AI can draft text for a pro's business profile (from the business name, city, trades, and any note you type) and draft or polish an email reply in a pro's mailbox (from the conversation and your draft). A draft goes back into the form for you to edit; nothing is saved or sent until you choose to.
• Receipt scanning in the app. When a receipt is photographed in our app, its text is read on the phone. If the business owner has allowed AI, that text (not the photo) is sent to our AI provider to fill in the expense's amount, vendor, date, and description, which the person checks before saving (see Section 3.6).
• AI drafting for pros. AI can draft a quote from a request (using the request's details and the pro's own price book), a description of work, and a short weekly summary of the business for the owner. Drafts are suggestions: nothing is sent to a client or saved as final until someone on the pro's team reviews and confirms it.
• Verification documents. When you upload a business registration, trade license, or certificate of insurance to verify your business, AI (Anthropic) reads the document's name, number, state, and dates so we can compare them with your listing and check that the number is not used by another business. This is part of how we verify businesses, not an optional AI feature, so it does not depend on your AI setting and does not use AI credits. When every check passes for a business you added, the document can be approved automatically; otherwise our team reviews it, and our team can review and change any automatic decision. If the document cannot be read or has expired, we tell you and you can upload another one. You can ask us to have a person review your document instead by contacting support. Photo IDs and background check reports are never sent to AI.
• Receipts emailed to a business's expense inbox. If the business owner has allowed AI, the email and the receipt files a team member forwards are read by AI to fill in a draft expense (amount, vendor, date, and description). The draft is not recorded as an expense until someone on the team approves it. If the owner has not allowed AI, the draft is created without AI reading it.

Who processes it. We use two AI providers, OpenAI and Anthropic, as our service providers. For each AI request we send only what that task needs: what you typed or said, and the records needed to answer. Some AI features use AI credits (see our Terms of Service).

How your content is protected.

• We do not use your content to train AI models. This includes your questions, conversations, messages, client records, and other content.
• Our providers do not train their models on what we send. Under their API terms, OpenAI does not use data sent to its API to train or improve its models, and Anthropic does not use inputs or outputs from its commercial products to train its models, unless the customer opts in. We have not opted in.
• Our providers keep it only briefly. OpenAI may keep API inputs and outputs for up to 30 days to monitor for abuse, unless the law requires longer or it is needed to protect against harm; it does not keep abuse-monitoring logs for voice transcription or for content checks. Anthropic deletes API inputs and outputs within 30 days, with limited exceptions (for example, where the law requires longer or to enforce its usage policies).
• Do not include sensitive personal information in AI requests unless the task needs it.

Your permission, and turning AI off. Before you use an AI feature for the first time, we explain what is sent and to whom and ask you to choose Allow AI or Not now. We record your choice, the version of the explanation you saw, and the time. If we change what we send or who we send it to in a material way, we will ask again. You can turn AI features off at any time in Settings → AI features. Once off, nothing more you do is sent to our AI providers until you turn them back on. For a business owner, turning AI off also stops AI from reading receipts emailed to the business's expense inbox. Turning AI off does not delete conversations already saved; you can delete those in the assistant.

Reporting an AI answer. Every AI answer has a Report option. Tell us if an answer is offensive, harmful, or wrong. We keep the answer and the question it responded to with your report, and our team reviews it.

Automated content checks. To enforce our community rules, we use OpenAI's moderation service to check reviews and review replies, job posts, offers, messages between customers and pros, and listing and profile text you write, as well as photos added to reviews and job posts, before other people see them. These checks are part of keeping the Services safe and are not an optional AI feature. A post the check flags is held, and only its author can see it, until a person at Fixerlane reviews it. A message that clearly breaks the rules is not delivered, and you are told why. If the check is unavailable, content is usually published normally (an unusual number of posts from one account may be held for a person to look at) and can still be reported.

Your control and responsibility.

• AI-generated content may be inaccurate or incomplete. Review it before you rely on it, send it, or confirm an action. You are responsible for content you choose to send.
• We do not use AI or other automated decision-making technology to make decisions that produce legal or similarly significant effects about you, such as decisions about access to housing, employment, credit, or essential services. We do not use AI to rank, match, or approve users, and automated content checks never suspend an account: a person at Fixerlane decides.

10. Email, text message (SMS), and push communications#

10.1 Email#

We send transactional emails, such as account confirmations, security alerts, booking and quote notifications, receipts, and messages from pros. We also send service announcements. These are part of the Services, and you can't opt out of them while you have an account.

We may also send marketing emails, such as product news, tips, and offers. You can opt out at any time by clicking "unsubscribe" in any marketing email or by changing your notification settings. We will process your request promptly, and within 10 business days. After you opt out, we will still send transactional emails, such as receipts and security alerts.

10.2 Text messages (SMS)#

Messages from Fixerlane. Fixerlane does not currently send text messages. We send verification codes, notifications, and receipts by email and in the apps. If we begin offering text messages, we will ask for your consent first and these terms will apply:

• Consent: We will send marketing texts only with your prior express written consent. Consent to marketing texts is not a condition of any purchase. We may use automated technology to send texts.
• Frequency: Message frequency varies with your activity and settings.
• Costs: Message and data rates may apply.
• Opt out: Reply STOP to any message to stop receiving texts from that program, or tell us by any other reasonable means, such as by emailing [email protected]. We will send one message confirming your opt-out.
• Help: Reply HELP for help, or email [email protected].
• Carriers are not liable for delayed or undelivered messages.
• We do not share mobile phone numbers or SMS opt-in data and consent with third parties or affiliates for their own marketing or promotional purposes. We would share this information only with service providers that help us deliver messages.

Messages from pros. Pros can use Fixerlane to prepare texts to their own clients, such as appointment reminders, "on my way" notices, and links to quotes and invoices. These texts are sent from the pro's own phone and phone number, not by Fixerlane. The pro is the sender and is responsible for getting any consent the law requires (including under the Telephone Consumer Protection Act) and for honoring opt-outs. The Services let a pro record a client's consent and opt-out, and will not prepare a text for a client who has not consented or who has opted out. If you want to stop texts from a pro, reply to the pro or contact the pro directly; you can also tell us at [email protected] and we will pass your request to the pro.

10.3 Push notifications#

Where our apps offer push notifications and you allow them, we send alerts about messages, bookings, jobs, reminders, and account activity. You can turn them off at any time in your device settings or in the app's notification settings.

10.4 Email campaigns sent by pros#

Pros can use Fixerlane to send marketing emails ("campaigns") to their own clients. For campaigns:

• The pro decides who gets them and is responsible for having the consent the law requires (including under the CAN-SPAM Act and, for people in Canada, Canada's Anti-Spam Legislation). Pros may send campaigns only to their own clients, never to purchased or shared lists, and we process the recipient list as the pro's service provider (Section 2.2).
• How they are sent: campaigns are sent by Fixerlane on the pro's behalf from an address at pro.fixerlane.com, under the pro's business name, and replies go to the pro.
• Opens and clicks: campaign emails contain a small image and tracked links that tell us when an email is opened and when a link in it is clicked, with the time and basic device details. We show these results to the pro who sent the campaign. Some email apps block images, which stops open tracking; blocking images does not affect anything else.
• Unsubscribing: every campaign has an unsubscribe link. Using it stops campaigns from that pro straight away; it is recorded and honored automatically, and we keep a record of it so you are not emailed again by that pro's campaigns. It does not stop transactional emails about your work with the pro, such as quotes, invoices, and receipts.
• We may pause campaigns from a pro whose emails draw complaints or are sent to lists that look purchased.

11. Payments#

Payments made through Fixerlane, such as customers paying a pro's invoice or deposit and pros receiving payouts or paying for a Fixerlane subscription, are processed by a third-party payment processor.

• We don't store full card numbers. Card and bank details are entered directly with the payment processor, and we never receive full card numbers or security codes. We keep the processor's reference numbers for each customer, payment, and subscription, and we receive limited information from the processor, which may include the card brand, the last four digits, the expiration date, billing details, and transaction and payout status.
• The payment processor uses your information under its own privacy policy and legal obligations, including anti-money-laundering, "know your customer," fraud-prevention, and tax-reporting rules. For pros receiving payouts, this includes identity and business verification by the processor.
• Saved cards. If you choose to save a card with a pro (for example, for a service agreement or to pay the rest of an invoice later), the card is stored by our payment processor, Stripe, not by Fixerlane. We keep only Stripe's reference to it and the limited details above (such as brand and last four digits), so we can show it to you and the pro and charge it as you authorized. You can ask the pro to remove it, and cancelling a service agreement removes the card saved for it.
• Part-payments. If a pro lets you pay an invoice in parts, we keep a record of each payment and what remains owed, in the pro's records.
• Tap to Pay. When a pro takes a card in person by tapping it on the pro's phone, the card details are read and processed by Stripe through Stripe Terminal (and, on iPhone, Apple's Tap to Pay on iPhone). Fixerlane does not receive the card number; we receive the same limited payment details as for other card payments.
• When a customer pays a pro through Fixerlane, Fixerlane may receive a platform fee from that payment, as disclosed to the pro. This does not change what the customer pays.
• Fixerlane is not a bank or lender. Questions about a specific charge should go first to the pro who billed you. You can also contact us.

12. Directory listings: information about businesses#

12.1 What we include and where it comes from#

Our directory helps people find local home-service businesses. We compile listings partly from publicly available business information, including:

• Business name, and the owner or contact name the business publishes
• City, state, and ZIP code (we do not collect or show street addresses for these listings)
• Phone number, email address, and website that the business publishes
• Hours of operation, service categories, years in business, team size, and payment methods accepted
• Summary rating information published by the source (which we do not currently display)
• Logos

We collect it from public sources, including the business's own website. When we look for a business's contact details on its own website, we respect that website's instructions to automated tools. Some descriptions and images on a listing are written or chosen by us, not taken from a source, and are labeled or presented as general information. A business can also provide or update its listing information itself after claiming it.

We list businesses, not private individuals. However, many home-service businesses are sole proprietors whose business name, phone, or email may also be personal information. We treat that information with care and give every business owner the choices below, whether or not they have a Fixerlane account.

12.2 Your choices as a business owner#

• Claim your listing to manage your business details, respond to customers, and use Fixerlane's pro tools. Our team reviews each claim to confirm that you are authorized to represent the business (see Section 3.1).
• Correct your listing if any information is wrong or out of date. Claimed businesses can edit their details directly. Anyone can report an error to [email protected].
• Remove your listing (opt out). Use the listing removal form or email [email protected]. We will review the request and then remove the listing from public view. We keep the removed listing in a suppressed, non-public state, together with a record of your request, so that the listing is not republished or re-created from public sources and so that we can show we honored your request. We do not use that record for any other purpose.
• Limit what is shown. Listings built from public sources show a city, state, and ZIP code, not a street address. After claiming your listing, you can describe where you work by service area rather than by address.

Removing a listing from Fixerlane does not remove the information from the original public sources, from search engine caches, or from other websites. Search engines may take time to update their results.

Business owners in states with comprehensive privacy laws also have the rights described in Sections 18 and 19, to the extent those rights apply.

12.3 Reviews and ratings#

Customers can review a pro after a completed job or a paid invoice with that pro. Published reviews show the reviewer's display name, the rating, the text, any photos, and the pro's reply, and a pro's profile shows the average of its published Fixerlane reviews. The author can edit a review for 30 days. Reviews and replies are checked automatically before they appear (see Section 4), and anyone can report a review. We do not display ratings from other sources in our listings.

13. Your choices#

In addition to the legal rights described in Sections 18–20, you can:

• Access and update your account at any time in your account settings.
• Export your data from the app (Account → Export all my data).
• Delete your account in the app (Account → Delete account) or by emailing [email protected]. When you delete your account, we remove your sign-in details, sessions, and devices, replace your name and contact details with a placeholder, close any open job posts, remove the description and photos from job posts that did not lead to a hire, and remove your contact details from requests you sent to pros. Some information may remain as described in Section 14. For example, messages you sent will remain in the recipient's account, records a pro keeps about you as its client stay with that pro (see Section 2.2), a team member's name may remain on a business's time records for payroll, and we keep transaction records the law requires. If you own a business account with team members, you may need to transfer ownership first.
• Manage communications in your notification settings or using "unsubscribe" links (see Section 10).
• Turn AI features on or off in Settings → AI features (see Section 9).
• Report and block. Use Report on a message, profile, review, job post, offer, or AI answer, or block a person or business, from the app or website.
• Control device permissions for location, camera, microphone, photos, and notifications in your device settings.
• Opt out of sale, sharing, and targeted advertising at /privacy/do-not-sell or with GPC (see Section 6).
• Manage your directory listing (see Section 12).
• Clients of pros: Contact the pro to access, correct, or delete the records they keep about you (see Section 2.2).

14. How long we keep information#

We keep personal information only as long as it is reasonably necessary for the purposes described in this policy, unless the law requires or allows us to keep it longer. To decide how long to keep information, we consider:

• The nature and sensitivity of the information.
• Why we collected it and whether we still need it for that purpose.
• Whether your account is active.
• Our legal, tax, accounting, and regulatory obligations.
• The need to resolve disputes, prevent fraud and abuse, and enforce our agreements.
• The limitation periods for legal claims.

The table below shows how these principles apply to the main categories of information.

When information is no longer needed, we delete it or de-identify it. Deleted information may remain in backups for a limited time until it is overwritten.

15. How we protect information#

We use administrative, technical, and physical safeguards designed to protect personal information against loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. These include:

• Encryption of data in transit.
• Access controls based on job need.
• Multi-factor authentication options for accounts.
• Monitoring for suspicious activity.
• Keeping sign-in sessions in secure storage on your device.
• Requirements for our service providers to protect the information they handle for us.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your sign-in details confidential, and, to the extent permitted by law, we are not responsible for losses caused by someone using your password or an unlocked device. You help protect your account by:

• Using a strong, unique password.
• Turning on multi-factor authentication.
• Keeping your devices locked and up to date.
• Not sharing sign-in details.

Pros should also give team members only the access they need.

If we learn of a security incident that affects your personal information, we will notify you and the authorities as the law requires.

16. Children#

The Services are intended for adults. You must be at least 18 years old to use the Services or create an account. The Services are not directed to children, and we do not knowingly collect personal information from anyone under 18 through account registration, or from children under 13 in any way (as the Children's Online Privacy Protection Act uses that term). If we learn that someone under 18 has created an account or given us personal information, we will close the account and delete the information, except where the law requires us to keep it.

Where the law requires or allows it, we may receive an age range or age category from an app store or device operating system to help us confirm that users meet our age requirement and to comply with laws that apply to apps.

We do not knowingly sell or share the personal information of consumers under 16, and we do not use it for targeted advertising.

If you believe a child has given us personal information, contact [email protected].

Customers and pros should not upload photos or information about children unless it is necessary for the service, for example to note that children are in the home.

17. Users outside the United States#

The Services are designed for and directed to people and businesses in the United States. Members of our team and some of our service providers work outside the United States, so information may be accessed, stored, and processed in other countries as well as the United States. If you use the Services from outside the United States, you understand and agree that your information will be transferred to, stored in, and processed in the United States and other countries. Data protection laws in those countries may differ from those in your country. Where required, we use appropriate safeguards for these transfers. By using the Services, you understand that your information will be processed as described in this policy.

18. California privacy rights#

This section applies to California residents and supplements the rest of this policy. It is our notice under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the "CCPA"), including our notice at collection. It does not apply to personal information that we process as a service provider for pros (see Section 2.2). For that information, contact the pro.

18.1 Notice at collection#

At or before the point of collection, we give you notice of the categories of personal information we collect, the purposes for which we use them, whether we sell or share them, and how long we keep them. That notice is this Privacy Policy, particularly Sections 3, 4, 6, 14, and the table below. We link to it from our website footer and from the forms on our website where we collect personal information, and we make it available from our apps.

18.2 Categories of personal information (past 12 months)#

The table below describes the personal information we have collected in the past 12 months. For each category, it lists where the information came from, why we collected it, who received it, whether it was sold or shared, and how long we keep it. Business purposes are described in Section 4, and retention principles in Section 14.

We collect these categories for the business and commercial purposes in Section 4. We keep each category for the periods, or under the criteria, in Section 14.

18.3 Your California rights#

If you are a California resident, you have the right to:

1. Know and access. You can request the categories of personal information we collected about you, where it came from, why we collected, sold, or shared it, the categories of third parties we disclosed it to, and the specific pieces of personal information we hold about you.
2. Delete. You can ask us to delete personal information we collected from you, subject to exceptions allowed by law. Examples include completing a transaction, security, fixing errors, complying with legal obligations, and other internal uses that are reasonably aligned with your expectations.
3. Correct. You can ask us to correct inaccurate personal information.
4. Data portability. You can receive your personal information in a portable and, where technically feasible, readily usable format.
5. Opt out of sale and sharing. You can opt out at /privacy/do-not-sell or by using GPC (see Section 6).
6. Limit the use of sensitive personal information. We use sensitive personal information only for purposes that do not require offering this right (see Section 7). The sensitive personal information we collect is account login credentials, the contents of messages between users, and precise geolocation where you enable it (plus limited card details from our payment processor).
7. Non-discrimination and non-retaliation. We will not discriminate or retaliate against you for exercising your rights. We will not deny you services, charge you different prices, or give you a lower quality of service because of it. We do not offer financial incentives tied to your personal information. If we ever do, we will give you a notice of financial incentive and get your opt-in consent first.

Automated decision-making technology. We do not use automated decision-making technology to make significant decisions about you. If we ever do, we will provide the notices and the opt-out and access rights California law requires.

18.4 How to submit a request#

• Email: [email protected], with the subject line "California Privacy Request"
• In the app: Account → Export all my data, or Account → Delete account (for access, portability, and deletion requests about your own account)
• Opt out of sale or sharing: /privacy/do-not-sell or GPC
• Mail: OLUM LLC (d/b/a Fixerlane), Attn: Privacy, 8206 Louisiana Blvd NE, Ste A #8845, Albuquerque, New Mexico 87113, United States

We will confirm receipt of a request to know, delete, or correct within 10 business days. We will respond within 45 calendar days. If we need more time, up to a further 45 days, we will tell you why. We act on opt-out requests as soon as feasibly possible, and no later than 15 business days after we receive them. You may make a request to know or a portability request up to twice in any 12-month period. You may ask for information beyond the 12 months before your request, and we will provide it unless doing so is impossible or would involve disproportionate effort.

18.5 Verification#

To protect your information, we must verify your identity before we respond to a request to know, delete, or correct. We will usually ask you to confirm information we already have, such as your account email or phone, or a code we send to it. If you have an account, we may ask you to sign in. We will ask for more information if the request is for sensitive or specific pieces of information. We will use the information you give for verification only for that purpose. We do not need to verify opt-out requests, but we may deny one if we have a good-faith, documented reason to believe it is fraudulent.

For directory listings, we may verify a request by contacting the business at its listed phone number or email, or by asking for other reasonable proof of your connection to the business.

18.6 Authorized agents#

You may use an authorized agent to make a request for you. We may require:

• A signed permission from you, or a valid power of attorney.
• That you verify your own identity directly with us.
• That you confirm directly with us that you gave the agent permission.

This does not apply if the agent holds a valid power of attorney under California Probate Code sections 4121 to 4130. We may deny a request from an agent that does not show it is authorized.

18.7 Additional California disclosures#

• Disclosures for a business purpose: In the past 12 months, we disclosed the categories of personal information in Section 18.2 to the recipients listed there for the business purposes in Section 4.
• Minors: We do not have actual knowledge that we sell or share the personal information of consumers under 16.
• Deidentified information: We keep de-identified information in de-identified form and do not attempt to re-identify it, except as the law permits.
• Shine the Light (Cal. Civ. Code § 1798.83): We do not disclose personal information to third parties for their own direct marketing purposes without your consent. California residents may request more information by emailing [email protected].
• Eraser law (Cal. Bus. & Prof. Code § 22581): If you are under 18 and have posted content on the Services, you can ask us to remove it by emailing [email protected]. Removal may not guarantee complete erasure, for example if someone else has copied the content.

19. Privacy rights in other US states#

19.1 Which states#

Residents of several states have privacy rights under comprehensive state privacy laws. These states include:

• Colorado
• Connecticut
• Delaware
• Indiana
• Iowa
• Kentucky
• Maryland
• Minnesota
• Montana
• Nebraska
• New Hampshire
• New Jersey
• Oregon
• Rhode Island
• Tennessee
• Texas
• Utah
• Virginia

Other states' laws may apply as they take effect. Rights depend on your state's law and whether that law applies to Fixerlane. To keep things simple, we offer the rights in Section 19.2 to all US residents, subject to verification and the exceptions allowed by law.

19.2 Your rights#

Depending on your state, you may have the right to:

• Confirm and access. Confirm whether we process your personal data and get access to it.
• Correct inaccuracies in your personal data (not available in Utah or Iowa under state law, but we will consider such requests).
• Delete personal data you provided or that we obtained about you.
• Portability. Get a copy of your personal data in a portable and readily usable format.
• Opt out of:
  • (a) the sale of personal data;
  • (b) targeted advertising; and
  • (c) profiling in furtherance of decisions that produce legal or similarly significant effects. We do not engage in this kind of profiling.
• Consent for sensitive data. Where required, we process sensitive data only with your consent. You can withdraw that consent (see Section 7).
• Specific third parties. In some states, such as Oregon, Minnesota, Delaware, and Maryland, you can get a list of the categories of, or specific, third parties to which we have disclosed your personal data, or that we have disclosed any personal data to. Where the law allows, we may provide a list of all specific third parties rather than a person-specific one.
• Profiling (Minnesota). Question the result of profiling, learn the reasons for it, and review the data used. As noted, we do not engage in profiling that produces legal or similarly significant effects.
• Non-discrimination. You will not be discriminated against for exercising your rights.

Universal opt-out signals. We honor Global Privacy Control as a valid request to opt out of sale and targeted advertising. Several states, including Colorado, Connecticut, Texas, Oregon, Montana, Delaware, New Jersey, Minnesota, and Maryland, require this.

Sale and targeted advertising. See Section 6 for our practices and how to opt out.

Sensitive data. We do not sell sensitive data. We process precise geolocation only with your consent (see Section 7). We do not process sensitive data for targeted advertising.

19.3 How to submit a request#

Use the methods in Section 18.4. Please tell us your state of residence. We verify requests as described in Section 18.5 and accept requests from authorized agents where state law provides for them (for example, Colorado, Connecticut, Oregon, Texas, Montana, Delaware, New Jersey, Minnesota, and Maryland), following the process in Section 18.6. We will respond within 45 days. We may extend this once by an additional 45 days where reasonably necessary, and we will tell you if we do. Requests are free of charge, up to at least once per year. We may charge a reasonable fee, or decline, if requests are manifestly unfounded, excessive, or repetitive, as the law allows.

19.4 Appeals#

If we decline to take action on your request, in whole or in part, you may appeal our decision. To appeal:

• Email [email protected] within a reasonable time after receiving our decision, with the subject line "Privacy Request Appeal."
• Include your name, your state of residence, and the original request, and briefly explain why you disagree with our decision.

A person who was not involved in the original decision will review your appeal. We will respond in writing within the time your state's law requires, generally within 45 or 60 days of receiving it. Our response will explain what action we took, or did not take, and why. If we deny your appeal, you can contact your state's Attorney General:

• Colorado: coag.gov
• Connecticut: portal.ct.gov/ag
• Virginia: oag.state.va.us
• Texas: texasattorneygeneral.gov/consumer-protection

Other states' Attorneys General can be reached through their official websites.

California residents may also contact the California Privacy Protection Agency (cppa.ca.gov) or the California Attorney General (oag.ca.gov). Although California law does not require an appeals process, we offer ours to California residents too.

19.5 State-specific notes#

20. Nevada#

Nevada residents may submit a verified request directing us not to sell covered information that we have collected or will collect about them, as "sale" is defined in Nevada Revised Statutes Chapter 603A. We do not sell covered information as Nevada defines it. You may still submit a request to [email protected] with the subject line "Nevada Opt-Out," and we will record your preference.

21. Consumer health data (Washington, Nevada, and similar laws)#

Fixerlane is a home-services platform. We do not target, seek, or intend to collect "consumer health data," as defined by Washington's My Health My Data Act, Nevada SB 370, and similar laws. We do not use location to identify visits to health care facilities. We do not infer health conditions from your activity, and we do not sell health data.

Occasionally, a user may choose to share health-related information in the course of a home-service job. For example, a customer might mention a mobility need that affects access to the home, or an allergy relevant to cleaning products. If that happens:

• We use it only to provide the service you requested.
• We share it only with the pro you are working with and with our service providers.
• We do not sell it.

We encourage you to share only what the pro needs. Where these laws apply, you may have rights to confirm, access, and delete that information, and to withdraw consent. You can exercise them using the methods in Section 18.4.

22. Third-party sites and services#

The Services may contain links to, or integrations with, third-party websites, apps, and services. Examples include a pro's own website, a map application for directions, a payment processor's checkout page, or an app-store page. We don't control those third parties, and this policy does not apply to them. Their use of your information is governed by their own privacy policies. When you leave the Services or connect a third-party service, please review that third party's policies.

Apple, Google, and other app-store and device operating-system providers may collect information about your use of our apps under their own privacy policies.

23. Changes to this policy#

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top. If we make material changes, we will give you notice before they take effect, where practical at least 30 days in advance, for example by email, by a notice in the Services, or by asking for your consent where the law requires it. If you continue to use the Services after a change takes effect, the updated policy applies to your continued use, except where the law requires your consent. We will not use personal information we have already collected in a materially different way than described at the time of collection without your consent where the law requires it. We review this policy at least once every 12 months.

24. Contact us#

If you have questions or concerns about this policy or our privacy practices, or want to exercise your rights, contact us:

• Email: [email protected]
• Mail: OLUM LLC (d/b/a Fixerlane), Attn: Privacy, 8206 Louisiana Blvd NE, Ste A #8845, Albuquerque, New Mexico 87113, United States
• Opt out of sale, sharing, and targeted advertising: fixerlane.com/privacy/do-not-sell
• Remove a business listing: fixerlane.com/listings/remove

If you need this policy in an alternative format because of a disability, contact [email protected] and we will provide it in a format you can access.